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How mbo1221 Handles Your Personal Data

This Privacy Policy explains exactly what data we collect when you use mbo1221, how we store it, and what rights you have over it.

Account data protectionDANA, OVO, GoPay wallet privacyYour right to access and deleteNo third-party data sellingIndonesia-region eligible users
mbo1221 How mbo1221 Handles Your Personal Data
HOW WE PROTECT IT

Data Handling, Cookies and Account Security

Our approach to data security covers four areas: how we store your account details, how cookies work on our platform, how long we keep your records, and how you can request changes. Each is explained below so there are no surprises.

Secure Account Storage

Your account credentials and linked wallet details — DANA, OVO, GoPay — are stored using encryption. Access to your data within our systems is restricted to staff who need it to process your account.

Cookies and Session Tracking

We use cookies to keep you logged in, remember your session state across pages, and detect suspicious login attempts. You can manage cookie preferences in your browser settings at any time.

Data Retention Policy

We keep your account records for as long as your account is active and for a period after closure, as required by applicable rules. You may request a summary of what we hold about you at any time.

Requesting Data Changes

To correct inaccurate data or request deletion, contact us via live chat or email with your account details. We will confirm receipt and tell you the expected timeline for completing your request.

PRIVACY CONTACT PATHS

How to Reach Us About Your Privacy

If you want to access, correct, or request deletion of your personal data, reach out through any of the channels below. We aim to respond to data-related requests as quickly as our team allows. Include your registered account email and the nature of your request so we can locate your records without delay.

Live Chat Open the chat widget from your account dashboard. Identify yourself with your registered email and state your data request clearly so our team can act on it.
Email Support Send your privacy request to our support email address listed in your account settings. Include your DANA, OVO, or GoPay wallet reference if your request relates to payment records.
Account Help Centre Log into your account and navigate to Help to submit a data access or correction ticket directly. This creates a reference number you can use to track progress.

Your Privacy Questions, Answered

These are the questions we get most often about data, account privacy, and your rights. If your question is not covered here, use live chat or the Help Centre to get a direct answer.

We collect your name, contact details, login credentials, and the payment method you register — DANA, OVO, or GoPay. Device and session data is collected automatically when you access the platform.

Your wallet data is shared only with the payment processor handling your transaction. Those partners are contractually bound to use it solely to process your deposit or withdrawal — nothing else.

Log into your account, go to Help, and submit a data access request. Alternatively, email support with your registered account details. We will confirm receipt and respond within a reasonable timeframe.

Yes. Submit a deletion request via live chat or email. Note that some records may be retained for a period after account closure where applicable rules require it — we will explain what applies to your account.

We use cookies to maintain your login session and detect unusual access. You can block or clear cookies in your browser settings, though doing so may affect how your account session behaves on mobile.

Contact us immediately through live chat, available from your account dashboard, or by email. Provide your account email and describe the concern so our team can investigate and act without delay.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.